Refund policy

Damages and issues
At this time we only accept returns if the item delivered to you is incorrect or damaged. Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item so that we can evaluate the issue and make it right.  

We have a 7 day return policy, which means you have 7 days from receiving your item(s) to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags (if applicable), and in its original packaging. You’ll also need the receipt, order number, or proof of purchase. 

To start a return, please email us at contact@theivyclubnewyork.com. If your return is accepted, a team member will provide you with a return authorization and instructions on how to proceed. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at contact@theivyclubnewyork.com. 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@theivyclubnewyork.com.